FAQ's
Continue shoppingAbout the Products
What kind of products do you sell?
Are the products new, used or refurbished?
What quality categories do you offer and what is the difference?
Do the items come with a warranty?
Can I order parts that are not in the catalogue?
How do I know which part is the right one for my device?
Delivery and Lead Times
What are the shipping options and respective costs?
Do you ship internationally?
What is the average delivery time?
How can I track my order?
What is the cut-off time for same-day dispatch?
What if no one is at the delivery address when the courier arrives?
Orders
How do I place an order on the website?
I am a professional. Do I have special conditions?
Can I change or cancel my order after paying?
How do I know if my order has been confirmed?
Can I buy without creating an account?
Returns and Warranty
Can I return a product?
Who covers the return costs?
What do I do if I receive a damaged or incorrect product?
How does the warranty work?
How long does a warranty process take?
Stores, Contacts and Other
Do you have physical stores?
How can I get in touch?
Do you work with companies and resellers?
Can I receive notifications of promotions and news?
Where can I find the terms and conditions, privacy policy and cookie policy?
Payment
Which payment methods do you accept?
Is it safe to pay on your site?
Can I pay cash on delivery?
Do I receive an invoice?
Technical Support
Do you help with the installation of parts?
Do you provide manuals or technical guides?
Can I ask for help identifying the right part?
Do you offer training for professionals?
Customer Account
What are the advantages of creating an account?
I forgot my password. What do I do?
How do I update my personal or billing details?
How do I request the deletion of my data?
2ND Life and Recycling
What is the 2ND Life category?
Can I hand in old devices for recycling?