FAQs

We supply electronic components, professional tools and replacement parts for smartphones, tablets, smartwatches, laptops and other devices. Our catalogue covers everything from screens, batteries and flex cables to micro-soldering equipment, hot-air stations, microscopes and workbench consumables.

By default, all items sold on lcphones.com are new. Whenever a product is refurbished or used, this information is shown clearly and prominently on the product page, along with the category to which it belongs (for example, Service Pack, Original Remaded or Original Used).

We work with four categories so that you can choose the one that best fits your customer and your budget:

• Service Pack — part manufactured by the device brand, identical to the one originally fitted at the factory.

• Original Remaded — original part recovered and refurbished in our laboratory in Portugal, with both functional and cosmetic testing before returning to the market.

• Original (Take out) — original part removed directly from a used device, with no refurbishment process; it is functionally tested before sale and keeps all of the manufacturer's original components.

• OEM — part produced by the same manufacturer that supplies the brand, but sold outside the official channel; it retains the original specifications.

• Compatible — part produced by third parties with equivalent fit and performance at a more accessible price, ideal when the goal is to save.

Yes. All products come with a minimum 6-month warranty, unless otherwise stated on the product page. For the warranty to remain valid, the handling and installation instructions supplied with each part must be followed. We recommend particular care with Service Pack products, which require specific assembly conditions to preserve dust and water resistance.

Yes, and it is one of the things we most enjoy doing. Our supplier network allows us to source references outside the public catalogue — simply send us the brand, the model and, whenever possible, a photograph of the device or the part. The LC team will review the request and reply with lead time, price and availability.

Each product page indicates the compatible models and, whenever applicable, the manufacturer's internal reference number. If you still have doubts, send us the IMEI or serial number of the device — we will confirm compatibility before finalising the order, so as to avoid swaps and returns.

Add the products to the cart, proceed to checkout, choose the shipping method and the payment method, and confirm. You will receive a confirmation e-mail and, later on, a tracking code when the order is dispatched.

Yes. We have a specific programme for professionals and resellers. When registering, please provide your business activity code and your VAT number. From that point on, three scenarios apply:

• Professionals with a valid intra-EU VAT number (VIES) — can buy without VAT on the invoice, under the intra-EU supply regime.

• Professionals without a valid intra-EU VAT number — get access to professional prices with Luxembourg VAT (17%), typically more favourable than the national VAT rate.

• Volume and partnerships — for regular orders, we assign a dedicated account manager and negotiated pricing conditions.

Yes, as long as it has not yet been dispatched. Since we ship every day up until 17:30, the window is short; if you wish to add items, you should place a new order on the website. Whenever possible, we will combine both before dispatch. Once dispatched, any change or cancellation is subject to the returns procedure.

You will automatically receive a confirmation e-mail with all the details — products, amount paid, delivery address and order number. If you do not see the e-mail in your inbox, please check the spam folder and, if it still does not arrive, contact us so we can confirm the status.

No. To ensure the security of your transactions, the correct issuance of invoices, and access to your order history, it is mandatory to create a customer account with LCPhones before making any purchase. Registration is quick and free of charge.

We accept credit and debit cards (Visa, Mastercard), PayPal, bank transfer and MB WAY (for customers in Portugal). For professional customers with an approved credit account, we also offer deferred payment under the agreed terms.

Yes. lcphones.com uses encrypted SSL connections across all pages. Card payments are processed through PCI-DSS certified gateways, which means we never have access to full card details — they are handled directly by the issuing bank and the payment platform.

Yes, in the specific case of shipments to Mainland Portugal and in selected areas. There is an additional cost of €3.00 and a cap on maximum values. Please check with us the availability of the service for your postcode before finalising the order.

Yes, all orders are accompanied by an invoice issued in compliance with Portuguese and Luxembourgish legislation, as applicable. For professional customers, the invoice automatically includes the VAT number stated on the account.

We work with several carriers in order to ensure flexibility. The table below summarises the costs for standard orders:

Table 1 — Shipping rates for standard orders

For devices sold through the 2ND Life menu (refurbished smartphones and tablets), the following rates apply:

Table 2 — Shipping rates for 2ND Life devices

Yes. We ship to most countries in the European Union and, subject to enquiry, to destinations outside the EU. For international shipments, we recommend getting in touch in advance: we adjust the carrier to the destination, volume and desired lead time, and we present the best solution in terms of cost and time.

•       Mainland Portugal — 24 hours on business days, for orders confirmed and paid by 17:30 (Mainland Portugal time).

•       Azores and Madeira — between 2 and 4 business days, depending on the destination island.

•       Luxembourg, Belgium, France, Germany and Spain — typically 24 to 48 hours.

•       Remaining EU countries — between 2 and 5 business days, subject to confirmation.

As soon as the order is dispatched, we e-mail you a tracking code with a direct link to the carrier. You can also check the status of the order in your customer area, under "My Orders".

All orders confirmed and paid by 17:30 (Mainland Portugal time) go out the same business day. Orders placed after that time are processed on the next business day. There is no dispatch on weekends and public holidays, but the system continues to accept orders, which will be prepared on the first business morning.

Carriers usually attempt a second delivery on the following business day and, in some cases, leave a notice for pick-up at a nearby collection point. If we anticipate that delivery may be difficult, we suggest providing an alternative address (shop, office) at checkout.

Yes. You have 14 days from receipt to return any product, provided it is kept in perfect condition, with no signs of use and in its original packaging with all accessories and seals intact. To start a return, please go to the returns menu on the site and follow the simple steps described there.

In some areas of the country, we can cover the return shipping through the VOAM carrier; in others, our field sales team collects directly on site. For returns by withdrawal, costs are usually borne by the customer, but we always assess case by case.

Please contact us within 2 hours of receipt, sending clear photographs of the product (with the label visible), the outer packaging and the carrier's label. This information is essential in order to open a claim with the carrier or to validate the replacement. We handle the case with the highest priority.

The warranty covers manufacturing defects during the period indicated on the product page (minimum 6 months, except in specific cases). The following are not covered: damage caused by misuse, incorrect installation, drops, contact with unforeseen liquids, natural wear and any intervention carried out without following the instructions provided. If in doubt as to whether your situation is covered, please talk to us before proceeding.

After receipt of the part and technical validation, most cases are resolved within 2 to 5 business days. For parts under manufacturer assessment, the deadline may extend. We keep the customer informed at every step.

Yes, and we do so with pleasure. Our technical team has more than a decade of experience in repairs and has the tools required for Level 1 interventions (replacement of screens, batteries, charging connectors, cameras, rear housings, and so on). For repairers just starting out, we can act as a support — a kind of technical crutch while your business grows.

Yes, whenever they are made available by the manufacturer or produced in-house. We are building a technical resources area on the site, with replacement guides, lists of recommended tools and best-practice sheets for each type of repair.

Of course. Send us the brand, the model and, if possible, photographs of the device and the part you wish to replace. Ideally, also provide the IMEI or serial number — that way we eliminate any ambiguity between variants of the same model (regional codes, generations, hardware revisions).

We run occasional training sessions and are available for tailor-made formats, particularly for repair teams looking to progress into board-level repair (micro-soldering, BGA, voltage and current diagnostics). Contact us to find out about upcoming dates or to propose a session.

Access to purchase history, invoice download, quick reordering, wishlists, management of multiple addresses and — for professional customers — direct follow-up by the designated account manager.

On the login page, click "Recover password" and follow the instructions sent by e-mail. The recovery link is valid for a few hours, for security reasons.

Log in to your account, open the "My details" area and edit the information as required. If you need to change the VAT number or the account type (from private individual to professional, or vice versa), please contact us so we can handle the transition safely.

You can request the deletion of your personal data at any time by writing to accounting@lcphones.com with the subject "Data deletion". We only keep what the law obliges us to retain (for example, accounting records).

These are complete devices — smartphones, tablets, laptops — refurbished and put back on the market by LC. Each unit goes through functional and cosmetic diagnostics, receives a warranty and is sold at a price significantly below the equivalent new device.

Yes. We accept end-of-life devices — yours or your customers' — for responsible routing. Get in touch so we can arrange collection or drop-off at our headquarters, at our Luxembourg stores or directly with your dedicated account manager.

Yes. We have three stores in Luxembourg and the headquarters in Portugal, at Rua de São Sebastião 27, Vila de Barba, 3440-138 Couto do Mosteiro. Full addresses and opening hours for the Luxembourg stores are available in the contact section of the site.

E-mail: info@lcphones.com. Phone: +351 926 795 400. We answer on business days from 9:00 to 18:00. Professional customers with a designated account manager should use the direct contact indicated in their customer area.

Yes, and it is a central part of our business. For volume purchases, dedicated account management and special commercial conditions, talk to our B2B team. We build long-term relationships with repair shops, repair networks, retailers and operators.

Yes. Subscribe to our newsletter at the bottom of the site to receive product launches, campaigns, training sessions and technical news. You can unsubscribe at any time with one click.

They are accessible at the bottom of the site, on every page. We recommend reading them, especially the section on returns and warranty, before your first purchase.